Policies

OUR COMMITMENT
We fundamentally believe you will be thrilled with the products you purchase from the Duclos Lenses Store. That’s because we go out of our way to ensure that they’re designed and built to be just what you need. We understand, however, that sometimes a product may not be what you expected it to be. In that unlikely event, we invite you to review the following terms related to returning a product.

REFUND / RETURN POLICY

New items may be returned within 10 days of delivery/pick-up. Refunds for returned or cancelled orders are eligible for 100% store credit or 85% refund, less the cost of shipping. New item returns must include all original packaging, accessories, and materials and may be subject to an additional restocking fee if they are returned with any signs of use or wear. In order to provide the lowest possible prices, we enforce these policies very strictly. In an effort to avoid unnecessary returns due to compatibility or customer expectations, contact a Duclos Lenses representative so that we can discuss your needs prior to purchase.

PRODUCT PRE-ORDER

Product Pre-Orders are either full "List Price" or a partial deposit. Deposits are usually based on 10% of estimated List Price of a given product and are clearly displayed on products that only require a partial deposit at time of order. The Estimated Ship Date is displayed on all Pre-Order products which is based on information provided by the manufacturer. This information is subject to change without notice. However, we'll always do our best to keep our customers informed with the latest details. Product Pre-orders can be cancelled prior to delivery. Product Pre-Order cancellations are eligible for 100% store credit or a 95% refund. This policy is firm. We genuinely strive to accommodate every customer on an individual basis. Let us know how we can help you.

PRICE MATCH PROMISE

In an attempt to offer the most competitive prices to our customers, Duclos Lenses provides a generous Price Match program for products of a matching brand, model number and color. We match local retail competitors (including their online prices) and these qualifying online retailers: abelcine.com, bandpro.com, bhphotovideo.com, adorama.com, samys.com. Our Price Match Guarantee covers one price match per identical item, per customer, at the current pre-tax price available to all customers.

Price Match Promise does not include:

The online prices of retailers not listed section above.
Products shipped from or sold by third-party sellers (Marketplace sellers) on websites.
Education and Corporate account pricing.
Competitors' service prices, pre-order, and special daily or hourly sales.
Any financing offers, bundle offers, free items, pricing errors, mail-in offers, coupon offers, items that are advertised as limited quantity, out of stock items, clearance items, open-box items, refurbished items, pre-owned items, credit card offers, gift card offers, informal quotes, rent/lease to own items, and items for sale Thanksgiving Day through the Monday after Thanksgiving.

We reserve the right to modify this policy. In an ongoing effort to comply with the GDPR compliance program, we are required to provide EEU Data Subjects information about why we collect their personal data. We collect and use your Personal Information for a range of different business purposes and according to different Legal Bases of processing including but not limited to: fulfill sales and provide you with our Services. Please read our full Privacy Policy here.

CONTENT - All of the content on the Duclos Lenses Store website including product images, trademarks, illustrations, designs, icons, photographs, artwork, images, and any video and/or audio materials are copyrights, trademarks, and other intellectual property owned, controlled, exclusively by Duclos Lenses.
LINKING - Links may be established on the Duclos Lenses Store website to those owned by third parties. Duclos Lenses does not control any such third party websites and is not responsible for any damages you may suffer from using such third party sites. Linking to the Duclos Lenses Store website is prohibited without Duclos Lenses' prior written consent.
REVISIONS - Duclos Lenses may, from time to time, make revisions to its website, and reserves the right to do so without recourse from any user.

TERMS OF SALE

PROPER USE - Improper use of products, accessories, tools, supplies, materials, are the responsibility of the purchaser and the end-user. Duclos Lenses is not liable for the improper use, application, storage, or disposal of any items purchased from Duclos Lenses, Inc. or www.ducloslenses.com.